Terms of Use

Please Read This Document Carefully before Using this Site.


What's in these terms?

These terms tell you the rules for using our website www.familyquilt.net (our Website).


Who we are and how to contact us

www.familyquilt.net is a site operated by Family Quilt Ltd ("We"). We are a limited company, registered in England and Wales under company number 10977051 and have our registered office at 84 The White House, Vicarage Crescent, London SW11 3LH. Our VAT number is 283 3877 64.

To contact us, 

write to us at Family Quilt Ltd, 78 Alexandra Road, Windsor SL4 1HU, or

email us at [email protected].


Definition of our Website

The term ‘our Website’ is a collective term for both:

Our public website - www.familyquilt.net, and

Our Web-app, the private zone accessed only by Storytellers and Viewers (see below) and used to capture and share the Storyteller’s content.


Whom these terms apply to

The term “you” refers to the users of our services and can be split into broadly 3 categories:

Storytellers are those who have either subscribed to a free trial, purchased or been gifted a subscription and are recording stories in Family Quilt.

Viewers who have been invited by a Storyteller to have viewing access to any Storyteller’s content; and

Browsers are those potential Storytellers or Viewers who have simply searched for or landed on our site but are not yet either a Storyteller or a Viewer.

“Users” is our collective term to refer to all Storytellers, Viewers and Browsers.


By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.


There are other terms that may apply to you

These terms of use refer to the additional terms set out in our Privacy and Cookie Policy. Our Privacy and Cookie Policy details the terms on which we process any of your personal data. Our Privacy and Cookie Policy also provides details of how we use cookies on our Website.

By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.


We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in January 2021.


We may make changes to our site

We may update and change our site from time to time to reflect changes to our products and to improve our users’ experience.

When we update our web-app, we will try to give Storytellers and Viewers reasonable notice of any major changes.


We may suspend or withdraw our public site

Our public site is made available free of charge.

We do not guarantee that our public site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our public site for business and operational reasons.


Availability of services on our web-app

We aim to offer you the best possible experience, but we make no promise that we will meet your requirements and we cannot guarantee that your experience will be fault free at all times. If a fault occurs, please report it to us at [email protected] and we will correct the fault as soon as we reasonably can. If the need arises, we may suspend access to the web-app while we address the fault. We will not be liable to you if the web-app is unavailable for any period of time. Your access may be occasionally restricted to allow for repairs, maintenance or the introduction of new features. We will restore access as soon as we reasonably can.


Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.


You must keep your account details safe

Storytellers and Viewers will have chosen a password which enables access our web-app. Both must treat such information as confidential and must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by Storytellers and Viewers or allocated by us, at any time, if in our reasonable opinion they have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].


How you may use material on our public site

We are the owner or the licensee of all intellectual property rights in our public site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our public site for your personal use and you may draw the attention of others within your organisation to content posted on our public site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our public site must always be acknowledged.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Disclaimers on the content of our site

The content on our public site is provided for general information only. Although we make reasonable efforts to update the information on this site, we make no representations, warranties or guarantees, whether express or implied, that the content on this site is fully accurate, complete or up to date.

With regards to our subscription service, we do not make any commitment with regards the content of the web-app and its specific functions, its availability, or our ability to meet your needs.


We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.


Rules about uploading content in our web-app

Our web-app encourages Storytellers and Viewers to submit content. This content remains the intellectual property of their creators. Please view our Privacy Policy for full detail. We make no warranties or representations, express or implied, about this, including as to its legality or accuracy. We disclaim all liability in connection with this content to the extent permitted by law.

Family Quilt aims to bring family closer and therefore we would discourage the upload of material which may incite violence, be deceitful, is likely to embarrass and upset or be threatening.


Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We will use reasonable skill and care in making the web-app services available to you during your use. Our web-app services are otherwise provided on an “as is” basis and we make no representations or warranties of any kind with respect to it, including as to the accuracy, completeness or currency of the services or their content. We assume no liability or responsibility for any errors or omissions in the content of the web-app services, or any failures, delays, or interruptions in the provision of the services. We disclaim and exclude any express or implied warranties or representations, including any warranties as to merchantability or fitness for a particular purpose of the services to the broadest extent permitted by law. We make no warranties or representations, express or implied, as to the timeliness, accuracy, quality, completeness or existence of the content and information posted on the services. We make no warranties or representations, express or implied, for technical accessibility, fitness or flawlessness of the services. We make no warranties or representations that your use of content and information posted on the web-app services will not infringe rights of third parties.

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity are, to the extent permitted by law, excluded. 

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].


Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.  

Our trade marks are registered

["Family Quilt"] and ["Quilt"] are UK registered trade marks of Family Quilt Ltd. You are not permitted to use them without our approval.